We brought up an interesting issue in our sales meeting this morning. Often our clients expect that we will answer our cellphones at any time and in any place that we might be, because, of course, to them their issues are urgent and our input is often necessary. Unfortunately, those are sometimes the very same people who complain when we are with them that we shouldn't be taking other calls.
Agents tend to feel one way or the other. Either they take all their calls, and tell you as the client that you can always reach them, or they hold their calls while they are with clients, and tell clients calling that they will have to wait. I can see both sides of this issue, and was wondering how you readers feel.
Of course, like all parents, I'm always afraid not to take a call from my kids. In my case, especially since the time that my daughter's school called right back while I was in an important meeting, so I let it go to voice mail and she spent the whole day in the nurse's office....I'm sure it will come up someday, when she wants to make me feel even worse! In the meantime, I'm going to try to turn my phone off more often. And you?
Showing posts with label clients. Show all posts
Showing posts with label clients. Show all posts
Tuesday, May 15, 2012
Tuesday, January 18, 2011
Independent Contractors
Yesterday I explained to a client that real estate agents are independent contractors. I know that most people realize that real estate agents, and companies, only get paid when someone buys or sells a piece of property. But sometimes I doubt whether they know the full extent of what that means. It means that agents don't get paid for their time. Or their gas. Or the lunch that they might buy you when you spend a long day looking at houses. Or their cell phone. Or their car, car insurance, and repairs. Or their real estate license, continuing education, Board fees, and MLS fees. Or the extra advertising and marketing that they may do on your property (while our firm pays for postage, advertising, and training, many firms charge agents for those services). It's expensive to be a real estate agent, and even more expensive to be a real professional, with all the tools.
Indpendent contractors, who don't get salaries or benefits, deduct their business expenses themselves. In effect, they run their own small businesses. They affiliate with brokers, and use the branding and offices of those brokers, but they don't work set hours. We aren't even allowed to carry worker's comp insurance on them. They assume the costs of working, and, as I often say, they "eat what they kill" in terms of compensation. They get paid for what they do, when it goes well. When it doesn't, they bear the risks.
Why, you may ask, did I decide to blog about this now? The simple answer is that, when I was told by this client that he understood that an agent only got paid when he bought, and that those were the breaks, I'm not sure he really got what he was saying. I guess it gets down to the Golden Rule, as most things do. How much time would you spend doing work for someone and not getting paid, before you felt that it was unfair?
Clients didn't create our compensation system in the real estate industry, and I'm not asking them to be responsible for changing it (although I would certainly love to change it!). I just want them to understand that, if they aren't serious, or they aren't willing to stay with someone until the transaction is completed, then they are really asking for services for free. And the way you treat someone who is doing you a favor may be different than the way you behave if you think it's someone's paid job to help you. It's that simple, and that complicated.
Indpendent contractors, who don't get salaries or benefits, deduct their business expenses themselves. In effect, they run their own small businesses. They affiliate with brokers, and use the branding and offices of those brokers, but they don't work set hours. We aren't even allowed to carry worker's comp insurance on them. They assume the costs of working, and, as I often say, they "eat what they kill" in terms of compensation. They get paid for what they do, when it goes well. When it doesn't, they bear the risks.
Why, you may ask, did I decide to blog about this now? The simple answer is that, when I was told by this client that he understood that an agent only got paid when he bought, and that those were the breaks, I'm not sure he really got what he was saying. I guess it gets down to the Golden Rule, as most things do. How much time would you spend doing work for someone and not getting paid, before you felt that it was unfair?
Clients didn't create our compensation system in the real estate industry, and I'm not asking them to be responsible for changing it (although I would certainly love to change it!). I just want them to understand that, if they aren't serious, or they aren't willing to stay with someone until the transaction is completed, then they are really asking for services for free. And the way you treat someone who is doing you a favor may be different than the way you behave if you think it's someone's paid job to help you. It's that simple, and that complicated.
Wednesday, December 31, 2008
I agree with Nelly
Nelly's comment about the weather and 2009 rings true here in Guilford, where the wind is whipping around the house at gusts, they say on the news, up to 60 mph! It's been so windy this winter so far that I'm beginning to think it has something to do with the economy, like the dust storms in the 30s. It feels like winter everywhere. I'm raising my glass tonight to a better '09, a healthier real estate market, and good health and prosperity for all our associates, employees, clients, and friends.
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